Chapter 7: Schofield Barracks

U.S. Army Health Clinic Schofield Barracks
General Information
The U.S. Army Health Clinic at Schofield Barracks provides a wide variety of services and quality healthcare to the majority of the 36,000 Soldiers and their families assigned to the 25th Infantry Division, 8th Theater Sustainment Command, other commands, as well as some local military retirees. The Schofield Barracks health clinics provide more than 50 percent of all Army primary health care in Hawaii. USAHC-SB is also responsible for deployment cycle medicine for most Soldiers on Oahu and runs the largest Soldier Readiness Processing (SRP) site in the Pacific. USAHC-SB is a historical structure which has been extensively modernized. It was constructed in the early 1920s as a hospital. In 1965, its hospital services were transferred to Tripler Army Medical Center, and USAHC SB became exclusively an outpatient facility. Since that time and especially since Sept. 11, 2001, health care services have expanded dramatically to accommodate the enlarged mission requirements of the Department of Defense and the U.S. Army.

The Schofield Barracks Health Clinic is now one of the largest outpatient clinics in the U.S. Army. It is located northwest of the post exchange on Waianae Avenue at McCornack Road. The USAHC-SB is a TRICARE Prime site providing health care to Soldiers, their families, military retirees and eligible family members assigned to Primary Care Managers (PCMs) at the Clinic.

Soldier Primary Care, Schofield
ALL Soldiers should follow unit sick call procedures for all primary, preventative care, Well Woman Exams and Periodic Health Assessments.
Troop Medical Clinic (TMC) 433-8210/32
Bldg. 677, 1st Floor
Hours: Weekdays, 6:30 to 11:45 am, 12:45 to 3:30 pm; Closed Thu, 2 to 3:30 pm

TMC Annex 433-8165
Bldg. 678, 2nd Floor
Hours: Weekdays, 6:30 to 11:45 am, 12:45 to 3:30 pm; Closed Thu, 2 to 3:30 pm

Deployment Health Clinic (WTC) 433-8400
Bldg. 678, 2nd Floor
Hours: Weekdays, 6:30 to 11:45 am, 1 to 3:30 pm; Closed Thu, 2 to 3:30 pm
Services Provided:
Dedicated to Activated Reserve and Guard Soldiers, individual deployers and re-deployers, REFRAD.

Aviation Medicine
Appointments 433-8275/6
Flight Physicals 433-8280
Bldg. 677, 2nd Floor
Hours: Weekdays, 6:30 to 11:45 am, 1 to 3:30 pm; Closed Thu, 2 to 3:30 pm
Services Provided:
Primary medical care to aviators requiring special flight status management.
Flight Physicals:
Part I: walk in Tue thru Thu, 6:30 to 7 am
Part II: scheduled when Part I is completed

Physical Exams Clinic SBHC
Telephone 433-8475
Appointments 433-8476
Bldg. 673, 2nd Floor
Hours: Weekdays, 6:30 to 11:30 am, 1 to 3:30 pm; Closed Thu, 2 to 3:30 pm
Services Provided:
Military Physical Exams
Periodic Health Assessments (PHA) for units with no organic medical support
No Scuba or Flight Physicals

Troop Immunization SBHC 433-8800
Bldg. 679
Hours: Weekdays, 6:30 to 11:30 am, 1 to 3:30 pm; Closed, Thu, 2 to 3:30 pm
Services Provided:
Walk-in Clinic for immunizations
Performs MEDPROS screenings for incoming Soldiers
Late Policy: You must check in by your appointment time. If you check in after your appointment time you are considered late. Late patients are seen on a space available basis. Patients checking in 10 or more minutes after their appointed time are considered "No Show."

Warrior Transition Clinic (WTC) 433-8282
Bldg. 688, 1st Floor
Hours: Weekdays, 6:30 am to noon, 1 to 3 pm
Services Provided:
Primary Care for healing Warriors in Transition assigned to the Warrior Transition Battalion.

Family Primary Care SBHC
NOTE: See Additional Information at the end of Family Primary Care Section

Family Practice Clinic SBHC
Bldg. 682
Hours: Weekdays, 7:30 am to noon, 12:45 to 4 pm; Late clinic and Saturday clinic by appointment only
Allergy and Immunization Hours
Allergy Shots: Tue and Thu, 2 to 3:30 pm, during this time we are unable to give immunizations
Immunizations: Mon thru Thu, 7:30 to
11:30 am, 1 to 3 pm, excluding the times allergy shots are given (see above)
Friday Immunizations: Administered 9 to 11:30 am, 1 to 3 pm
Tuberculosis (TB) Tests: Done daily during immunization hours except Thu
To Book, Cancel, or Reschedule
an Appointment 433-2778 ext. 1, 3
Appointment Line Hours: Weekdays, 6:30 am to 4:30 pm
To cancel an appointment after hours, please call 433-8010 and leave a message with your full name, sponsor's last four digits of social security number, and the date and time of your appointment.

Patient Assistance Line (PAL) SBHC
At Family Practice 433-2778 ext. 13
Hours: Mon thru Thu, 7:30 am to noon, 1 to 4 pm; Fri, 9 am to noon, 1 to 4 pm
You may call the PAL to leave a message for your PCM, request a medication refill, ask about lab and x-ray results, or talk to a nurse. Messages will be returned within 72 hours.

Pediatric Clinic SBHC
Appointments 433-9226
After Hours 433-7337 (PEDS)
Receptionist 433-8175
Bldg. 680, 1st Floor
Hours: Weekdays, 8 am to noon, 1 to 4 pm
Walk in Hours for Immunizations ONLY: 8 to 11 am, 1 to 3 pm. PPD is not given on Thu or before long weekends/holidays
Services Provided:
Walk-in Immunizations for empanelled patients
Well baby exams
Same day Acute and Follow up Appointments
School/Sports Physical
Patient Education

Additional Information
for Family Primary Care
Late Policy: You must check in by your appointment time. If you check in after your appointment time you are considered late. Late patients are seen on a space available basis. Patients checking in 15 or more minutes after their appointed time are considered "No Show." Allow extra time for parking and walking to the clinic.

The Armed Services YMCA provides free hourly care in Bldg. 680 during certain business hours. Call 624-5645 to arrange child care with this service. Hourly care is also available at the Child Development Center.

If your physician recommends you make a follow-up appointment, please make one immediately. If you wait, you may not be able to get an appointment with your PCM.

Minors: Patients under the age of 18 must be accompanied by a parent or legal guardian. If another adult will be accompanying the child, please provide the adult with a medical power of attorney authorizing them to consent to care for your child. By law, one exception exists: Patients aged 14 to 18 can choose to be seen without a parent for OB, family planning, and sexually transmitted disease reasons. Do not bring children to well woman or new OB appointments at Family Practice. A responsible family member age of 12 or older or a friend can come with you and watch your children in a waiting area during your exam. See YMCA information listed above.

Urgent Care
Acute Care Clinic SBHC 433-8850
Bldg. 684, 1st Floor
Hours: Daily, 6 am to 9 pm, Walk-ins only
The Acute Care Clinic provides walk-in care for acute illnesses, injuries and 24 hour Basic Life Support Ambulance Services. Parking is available in front of the clinic and on the side across from the ambulance exit.

How Do I See A Doctor?
All patients are evaluated by clinic medical personnel and assigned a priority based on their assessed condition:
Emergent: Patients with life-threatening conditions are considered as first priority and will be seen ahead of all other patients.
Urgent: Patients with stable but serious conditions, with risk of deterioration, are seen ahead of all other patients but the Emergent patients.
Non-Urgent: Patients with stable, non-life-threatening conditions, but could require more medical tests, and/or referral to another doctor or facility.
Routine: Patients with chronic medical conditions, or acute conditions in which waiting to be seen has no apparent risk to the patient.
Non-Urgent and Routine patients: May be placed in our Fast Track, and seen by a mid level provider (a Physician's Assistant or Nurse Practitioner). If a large number of patients walk in to the Acute Care Clinic at the same time, such patients may be given a time later in the day that they can be seen. They can leave and return when a Health Care Provider is available. Patients that are determined to need to see the Physician Provider in Triage will be seen according to the Urgency Priority as stated above.

Specialty Clinics SBHC
ASAP SBHC 433-8700
(Army Substance Abuse Program)
Bldg. 673, 1st Floor
ASAP provides intensive outpatient treatment for alcoholism and drug addiction for adults ages 18 to 85. Treatment is designed to increase patients' awareness of the impact of alcohol and rugs on their lives, to facilitate responsible decision-making and to help participant develop a plan for continued growth upon completion of the program. After completing the program, patients are scheduled to come in periodically, for up to one year, to complete the recovery progress.

Audiology/Hearing Program Services SBHC
Schedule/Cancel Appointments 433-8325
PCM referral required for appointments
Bldg. 687, 1st Floor
Hours: Mon thru Thu, 8 am to noon, 1 to 4 pm; Fri, 8 am to noon
Services Provided:
Hearing exams and comprehensive audio evaluations
Hearing-related rehabilitation services
Installation Hearing Program services

Behavioral Health Care SBHC
Behavioral Health Triage Line Pager
Questions or Concerns 655-6600
Hours: Weekdays, 7:30 am to 4:30 pm

SAC SBHC
Bldg. 687, 2nd Floor

CAFAC SBHC
Bldg. 681, 1st and 2nd Floors
Child Assistance Center: Thu, 7:30 am to 4:30 pm
Appointments:
Adult Family Member Clinic 433-8130
Child and Adolescent
Assistance Center 433-8140
Marriage and Family Therapy 433-8550
Soldier Assistance Center 433-8600
Services Provided:
Behavioral health services including crisis counseling, behavioral health evaluations, individualized treatment plans, medication evaluation and management, individual and group counseling and psychological testing. Our staff consists of highly trained psychiatrists, psychologists, and social workers; both Active Duty and Civilian.

SELF Clinic 433-8880
(Soldier Evaluation for Life Fitness)
Bldg. 681A (moves to Bldg. 672 in Spring 2010)
Appointments are scheduled by Soldier unit 90-120 days post deployment

Services Provided:
Post deployment comprehensive assessment and treatment program for active duty Soldiers.
Every Soldier completes the SELF assessment, as scheduled by their unit; 90-120 days post deployment.
Evaluation includes a computer-based assessment, an interview with a behavioral health provider and a meeting with a PCM to ensure that every Soldier's mental and physical health needs are met.
Soldiers may elect to receive follow up care for behavioral health, medical education or spiritual concerns at the SELF clinic or may be referred to other clinics as appropriate.
SELF follow-up services include coaching for common post deployment concerns, individual and group therapy and educational classes.
SELF additionally provides outreach, consultation and education services at the request of unit leaders.

Chiropractic Clinic SBHC 433-8190 (Appts)
Bldg. 685, 2nd Floor
Hours: Weekdays, 6:30 am to 3:30 pm
Services Provided:
For ACTIVE DUTY ONLY
Must have PCM referral Concussion Clinic SBHC Bldg. 672, 1st Floor Hours: Weekdays, 7:30 am to noon, 1 to 4:30 pm Appointments: Bldg. 688 433-8282 Bldg. 681A 433-8199 Services Provided: Comprehensive outpatient interdisciplinary evaluation, treatment and case management of Soldiers who have sustained a concussion/TBI. Specialty services offered include Neuro­psychology, Psychiatry, Psychology Speech and Language/Cognitive Rehabilitation. Occupational therapy, Physical Therapy and Speech and Language Pathology are part of our interdisciplinary TBI team and are located with their respective services. Family Advocacy Program SBHC 433-8579 Bldg. 681, 2nd Floor Primary Objective: Early identification, treatment and prevention of all types of child and spouse abuse, including physical, sexual, emotional abuse and neglect. FAP offers comprehensive psycho social assessments, and a wide range of treatment services such as individual therapy, marital, family, group therapy, crisis intervention, and psycho-educational groups. The FAP also provides services to "at risk" families who are vulnerable to stressors that can lead to abuse. For Information Call: TAMC - 433-6606 Schofield Barracks - 433-8579 For help and advice on escaping an abusive relationship, call 624-SAFE (7233) daily, 24 hours To report child abuse/neglect, call 832-5300 OB/GYN Clinic SBHC 433-8380 Bldg. 680, 2nd Floor Hours: Weekdays, 8 am to noon, 1 to 4 pm Appointments: Tripler 433-2778 ext. 411 Schofield 433-8794 Services Provided to Patients: Initial OB Registration Appointments Routine OB Appointments Well Woman Exams/PAP Smears Colposcopy IUD Counseling and Insertion Gynecologic diagnostic, treatment and comprehensive care Referral required from PCM for appointments Occupational Health Clinic SBHC By Appointment Only 433-8390 Bldg. 687, 1st Floor Hours: Weekdays, 7:30 am to noon, 1 to 4 pm Services Provided: Annual Job Related Health Surveillance for Active Duty personnel DoD Civilian and NAF Personnel employees Preemployment Physicals
Predeployment Physicals
Treatment of Occupational illness and injury
Emergency treatment for non-occupational illness and injury
Services provided per AR 40-5

Occupational Therapy SBHC
Locations:
Hand Therapy Clinic, Bldg. 691
SB TBI Occupational Therapy, Bldg. 691
WTU Occupational Therapy Clinic, Bldg. 688, 1st Floor

Hours: Weekdays, 7 am to noon, 1 to 4 pm
Appointments:
SB Occupational Therapy (Hand Therapy)
and TBI Occupational Therapy
433-2778, ext. 3, 5, 1
WTU Occupational
Therapy 433-2778, ext. 3, 3, 1
All WTs must complete in-processing through the WTU as well as a screen through WTU Occupational Therapy to reach the clinic.
SB TBI Occupational
Therapy 433-2778, ext. 3, 5, 1
Services Provided:
SB Occupational Therapy (Hand Therapy) provides evaluation and treatment of upper extremity musculoskeletal dysfunctions or injuries which may be acute, chronic or post-operative.

WTU Occupational Therapy provides community and work-reintegration services as well as transitional life skills to Warriors in Transition as part of the Comprehensive Transition Plan.

SB TBI Occupational Therapy provides cognitive rehabilitation, community re-integration, and sensorimotor remediation for the upper extremity as a result of traumatic brain injury.

A consult is required for OT Hand Therapy and TBI Occupational Therapy services. Please allow 24 hours from the time of consult entry before contacting the clinic to make an appointment.

Optometry Clinic SBHC 433-8460 (Appts)
Bldg. 676, 2nd Floor
Hours: Weekdays, 7:30 am to 11:45 pm, 12:45 to 4:30 pm; Closed Thu afternoons for training
Services Provided:
Comprehensive vision and ocular health exams
Visual Readiness ("Amber on AKO"): This requires a visual screening, which is a unit function. If you are required to wear glasses, visual readiness requires two pair of functional glasses as well as mask inserts. If you have a current exam and a pair got lost or broken, you can report to the eye clinic to order more optical devices (Room 206). Make sure you bring your current prescription.

War Fighter Refractive Eye Surgery (PRK/LASIK) Information: Active duty only, information available at TAMC website (http://www.tamc.amedd.army.mil/offices/Ophthalmology/Ophthalmology.html).

Orthopedic/Podiatry Clinic SBHC
Appointments 433-8625
or Central Appointments 433-2778
(press "1" then "2" at the prompt)
Bldg. 683, 1st Floor
Hours: Weekdays, 7 am to noon, 1 to 4 pm
Services Provided:
SB Orthopedic/Podiatry Clinic provides Soldiers and Families with orthopedic or podiatry referrals consultation and management of non-surgical orthopedic/podiatry conditions. Conditions requiring surgery are referred to Tripler AMC Orthopedics/Podiatry. A consult is required for SB Orthopedic/Podiatry Clinic from the patient's Primary Care Manager/healthcare provider. Allow 24 hours from the time of consult entry before contacting the clinic to make an appointment.

Physical Therapy Section SBHC 433-8025
Bldg. 686, 1st Floor
Hours: Mon thru Wed, Fri, 7 am to noon, 1 to
4 pm; Thu, 7 am to noon
Services Provided:
Orthopedic rehabilitation services to active duty Soldiers.
Complete neuromusculoskeletal evaluation, therapeutic exercises, assessments for utilization of additional therapies and modalities, injury prevention education, and human performance evaluation.
Current available for the community: Advanced Tactical Athlete Conditioning (ATAC), Knee Injury Prevention and Treatment Class, Back Injury Prevention and Education Class, Pool Classes, Functional Agility Class, Lumbar Stabilization Class, and Running Form Evaluation.

Public Health Nursing SBHC 433-8675
Bldg. 673, 2nd Floor
Hours: Weekdays, 7:30 am to 4 pm
Services Provided:
Pregnancy Classes for Active Duty Soldiers: every Tuesday 7 to 8 am
Tobacco Cessation Program: call or visit our clinic to sign-up for classes
TB Surveillance Program
Wellness Classes: offered every first Tuesday of the month at 1 pm
Health Promotion Information
STD Awareness, Education, Counseling
Medical Threat Briefs (Pre and Post Deployment)

Support Services
Customer Service SBHC 433-8504
Fax 433-8506
Bldg. 676, Room 102
Hours: Weekdays, 8 to 11 am, noon to 4 pm
Mailing Address
U.S. Army Health Clinic SB
Attn: Customer Service Representative Office (MCHK-HC-A)
Bldg. 676, Room 102
Schofield Barracks, HI 96857-5460

Services Provided:
Information
Health Care Provider Changes
Medical Care Access
Staff Interaction
Compliments
Concerns
The forms needed for the above services may be obtained directly from the Customer Service Representative or from the box located outside the office door. Instructions are provided for their use. Check office door for immediate assistance. No appointments are required but are available upon request.

Medical Laboratory SBHC 433-8303
Bldg. 684, 2nd Floor
Hours: Mon, Wed, Fri, 7 am to 4:30 pm; Thu, 7 am to 3 pm

Medical Records/Correspondence SBHC
OIC 433-8445
NCOIC 433-8204
General Information about Medical Records:
SBHC Family Practice Medical Records and SBHC Troop Medical Records are designated by the Medical Center Commander as the official custodians of medical records. Our primary responsibility is the maintenance of the outpatient treatment record; to include review for completeness and accuracy of documentation.

SBHC Medical Correspondence provides patients and third-parties with copies of outpatient medical records. A request form must be filled out (DD 2870) prior to release. Usual wait time for copies is 2-4 weeks. Only copies of your records will be sent to civilian appointment or referrals. When PCSing, a copy of the sponsor's orders are required to hand carry medical records. See below for age restrictions. Records cannot be released to anyone other than the patient if they are 18 years or older, unless a signed authorization form the patient and the Military ID card of the patient are present. The statement does not need to be formalized, just signed and dated by the patient.

Family Practice Medical Records 433-8447
Bldg. 676, 1st Floor, Room 117
Hours: Mon-Thu, 7 am to 4 pm; Fri, 9 am to 4 pm
Family members, retirees, Med. Co. C Active Duty ONLY!

Troop Medical Records 433-8200
Bldg. 679
Hours: Mon-Wed, Fri, 6:30 am to 3 pm; Thu, 6:30 to 10 am, noon to 3 pm
Active Duty Personnel

Medical Correspondence 433-8440
Bldg. 676, 1st Floor, Room 120
Hours: Mon-Thu, 7:30 am to 4 pm; Fri, 9 am to 4 pm

Pharmacy SBHC 433-8425 (info line)
Main Pharmacy
Bldg. 676
Hours: Weekdays, 8 am to 5 pm

Refill Pharmacy
Call in Refill Line 433-6962
Bldg. 695 (between Health Clinic and PX)
Hours: Weekdays, 8:30 am to 12:30 pm, 1:30 to 5 pm; Closed all federal holidays; Modified hours on training holidays
NOTE: Refills may be called in at 433-6962 and picked at the Refill Pharmacy Bldg. 695 the next day, after 1:30 pm

Radiology SBHC 433-8355, no appointments
Bldg. 685 (next to ACC)
Hours: Daily, 6:30 am to 9 pm
Services Provided:
Diagnostic Radiology Services
6:30 am to 4:30 pm: Patients are seen on a first-come, first-served basis as much as possible. Patients from the Acute Care Clinic (ACC) MAY be given priority based on their condition.
4:30 am to 9 pm: After hours limited staffing and ACC Patients will have priority causing extended wait times.
Children under the age of 10 are not allowed to be in our waiting area unattended. Child care is provided in Bldg. 680, weekdays, 8 am to noon for children 6 weeks to 12 years old. Reservations are highly recommended. Call 625-5645.

TRICARE Service Center SBHC
Telephone (888) 874-9378
(TSC) - Bldg. 676, 2nd Floor, Room 217
Hours: Weekdays, 7:30 am to 4:30 pm
Services Provided:
TRICARE Prime enrollments and information
Assists with Primary Care Manager selection, assignment and changes
Updates home address and phone numbers in the TRICARE system
Assists with medical claims
Initiates requests for TRICARE Prime ID cards

TRICARE Health Benefits Advisor SBHC
Telephone 433-8485
Fax 433-8451
Bldg. 676, 2nd Floor, Room 221
Hours: Weekdays, 7:30 am to noon, 1 to 4:30 pm; Appointments not required

Services Provided:
TRICARE: Prime, Standard and Extra
TRICARE Dental Insurance: Active Duty and Retired
TRICARE PLUS Program
Basic questions regarding Medicare and TRICARE For Life
TRICARE claim and Debt Collection Issues
Assists with DEERS issues/problems
Provides TRICARE briefings
Routine SB Health Clinic operations  read more...

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